Author: Michael Taylor

Michael Taylor is managing director of travel, hospitality, and retail at J.D. Power. He is responsible for providing industry thought leadership and business improvement recommendations to the company’s clients in the airline, airport, and car rental segments. He works with airports around the world. Additionally, he develops insights on other airport topics such as concessions, services, and security. Mr. Taylor has also worked with nearly all major North American air carriers and major rental car companies to measure and manage customer satisfaction and loyalty.