Airport Dimensions

Airport Dimensions is the global specialist in helping airports enhance their experiences and enrich travelers’ time in the most valuable ways. Developing and delivering airport experiences worldwide is at the heart of the business, creating new dimensions in traveler engagement through inspiring experiences and services. Their experienced team understands how to work seamlessly with airports to develop solutions tailored to their opportunities and make their lounges successful.

In the United States, Airport Dimensions is a market-leading lounge provider with more than 20 open or under-development locations. Its network of airport partners includes Boston Logan International, Orlando International, Dallas Fort Worth, Hartsfield-Jackson Atlanta International Airport, and LaGuardia Airport. The company also operates The Club, the US leading market lounge brand in terms of traveler visits. These lounges deliver footfall for airports because they are the preferred destination for 20+ million Priority Pass members, traveling from more than 148 countries worldwide. One of the world’s most discerning financial service brands, JP Morgan Chase, has partnered with Airport Dimensions to support creating and delivering high-quality airport lounge experiences for their customers in the US and internationally.

Airport Dimensions has a global footprint with US, UK, EMEA, and APAC offices. The executive leadership team is steeped in airport, hospitality, loyalty, and digital experience and led globally by Mignon Buckingham, Global CEO, with Nancy Knipp as President of Americas and Errol McGlothan as President for EMEA and APAC regions.

Established in 2006, Airport Dimensions has built a rapidly growing network of locations at the world’s leading airports across the United States, United Kingdom, Middle East, and South America. Airport Dimensions opened its first lounge in the US in 2006 at Dallas Fort Worth, marking over 17 years of experience designing, constructing, and operating shared lounges.

Airport Dimensions services the airport industry with a focus on helping airports maximize returns, retain airlines, become more competitive, and achieve its growth ambitions. They are committed to meeting the needs of travelers by remaining at the forefront of innovation and unlocking revenue opportunities for airports.

Airport Dimensions’ most recent airport experience research highlights that customer needs have evolved; they desire space, convenience, devices, and personalization, and they expect to see more attention paid to immersive travel experiences with touch-of-a-button convenience.

Airports and airlines increasingly prioritize spending on new experiences like sleep pods, gaming, and wellness. Airport Dimensions helps create innovative solutions for these needs, for example, helping Dubai and Doha airports introduce gaming lounges and utilize challenging space with the help of the Sleep ‘n Fly concept.

Consumers are after tech-supported convenience; 62% said the possibility of shopping online with home delivery, their travel destination, or onboard the aircraft would improve their experience. Two-thirds (65%) said they thought it was important to access the online shopping they enjoy in their everyday lives while in the airport lounge. Therefore, the research shows that travelers would appreciate a single-app-enabled journey to improve their experience overall. Airport Dimensions is tapping into this need with the launch of its digital service, Connecta. This revenue growth platform combines airport food and beverage, retail, and airport services, all under one umbrella.

Airport Dimensions is proud of its strong track record of delivering world-class products, commercial success, and growing partnerships with US airports. The success is founded on leading design, project management, and delivery standards.

Chase recently unveiled its latest airport lounge, Chase Sapphire Lounge by The Club, located at LaGuardia Airport, with Airport Dimensions’ support and strategic partnership. Airport Dimensions helped Chase bring their vision for a market-leading lounge to life by leveraging industry relationships and knowledge to deliver customer satisfaction and commercial success for Chase.